Customer Service & Improvement of Customer Satisfaction Course July 2019
1. Airport Support Guide on July 9 by Airserve Co., Ltd.
On July 9, staff of “Airserve Co., Ltd.” is waiting for you with a signboard “FALIA” and
your name at the arrival lobby of Narita or Haneda Airport. They will help you to go to the JR
or Keikyu airport station and buy a train ticket. They will also assist you to exchange money
at the airport if you need.
Please make sure to find “FALIA” signboard and follow their instructions to come to the
Higashi-Totsuka station without any trouble.
Just in case that you cannot find the “FALIA” signboard, ask a staff at the“INFORMATION”
counter to contact the staff of Airserve Co.
Please refer to the following map of Meeting Point with a staff of “Airserve Co., Ltd.”.
2. Exchange of Currency
We ask you to prepare Japanese Yen before your departure. However, if it is not possible, you are requested once again to exchange currency at the airport after your arrival because there is no available bank/currency shop near your accommodation.
3. How to get to Higashi-Totsuka station, the nearest station to Accommodation
4. Meeting Point with FALIA staff
FALIA staff will meet you at the arrival lobby of the accommodation. When you arrive at "JR Higashi-Totsuka station", please come out from the "west-exit" way and follow the map linked herein.
Dai-ichi-life Higashi-Totsuka Training Center
89, Kawakami-cho, Totsuka-ku, Yokohama-shi, Kanagawa 244-0805
Check-in Date & Time: Tuesday, July 9, 2019, 9:00〜16:00*
Check-out Date & Time: Sunday, July 14, 2019, 12:00 at the latest
Your accommodation is available from the check-in date of July 9 through the check-out date of July 14. Please be noted that the place is not a hotel and is only available for the seminar participants during the aforementioned period. No accompanying person is allowed to stay.
In case you wish to extend your stay in Japan, please arrange other accommodations on your own for those extra stays before your arrival.
*Please select the arrival flight to meet the request stated in the Arrival Notice and complete your check-in by 16:00 at the latest.
Breakfast and lunch are served at cafeteria of accommodation. (included in accommodation fee)
*Please note that lunch is not served on Sunday, the check-out day.
Dinner on your own
(except “welcome cocktail” arranged by FALIA )
Notice on Accidental Insurance to be purchased by FALIA
We recommend all of you to buy an overseas travel insurance policy for your own protection before departure for Japan.
In addition to the above, we would inform you that we, FALIA, purchase an accidental insurance by our expenses.
The insured persons are all of the participants and death benefit of JPY 2 million shall be paid to your legal heir in case of your accidental death during the seminar period.
Outpatient benefit of JPY 2,000 per day and inpatient benefit of JPY 5,000 per day will be paid to the insured person.
If you have any objections regarding our above accidental insurance, we would ask you to inform us by June 14. If we do not receive any objections by June 14, the above accidental insurance shall be deemed to be agreed by you.
During the seminar, you will have several opportunities to exchange name cards with FALIA staff, lecturers and other participants, etc.
Please prepare your name cards enough to be given to them in Japan.
There are four seasons in Japan, namely Spring (Mar. – May), Summer (June – Aug.), Autumn (Sep. – Nov.) and Winter (Dec. – Feb.).
The daytime temperature in July ranges from 20C up to 28C. According to the current weather forecast, you can expect fine days during the seminar period but the humidity seems to be high.
When you go to Hakone area on July 13, please adjust the clothes with a light jacket or other kinds of tops because the temperature will fall below the one in Yokohama.
Business attire is suitable on July 10(Wed.) when you have an opening ceremony and the first session. Smart casual is O. K. for the other days.
To the participants who have completed seminar, a Certification of Completion of the Seminar will be granted together with FALIA's commemorative badge. The Certificate will not be given when the number of attendance days is less than the prescribed days.