2007. Jul. CS Oriented Policy Administration Course

The 2nd seminar for fiscal year 2007 was held at the Dai-ichi Life Higashi-Totsuka Training Center from July 18 to July 25.
The followings are the number of participants and the topics discussed at the seminar.

China 2 Indonesia 3
Korea 5 Malaysia 2
Philippines 1 Sri Lanka 4
Taiwan 3 Thailand 4
Uzbekistan 1
( Total 25 )

CS Oriented Policy Administration Course
Date Topics
Jul 18 (Wed.) Opening Ceremony
"Overview of Life Insurance Industry in Japan and CS Based Corporate Management Strategy"
Observation Tour of Customer Service Center
19 (Thu.) "Structural Reform of New Business Administration System"
"Structural Reform of Premium Receipt and Policy Conservation"
20 (Fri.) "Structural Reform of Claims Procedures"
Observation Tour of the Policy Administration Depts. (New Business and Claims Settlement)
23 (Mon.) Observation Tour of a Branch Office including its Customer Service Counter
Observation Tour of Inbound Call Center
24 (Tue.) "IT Strategy supporting Structural Reform of Policy Administration System"
"System to reflect Opinions of Customers to the Improvement of
25 (Wed.) Free Discussion
Closing Ceremony