2007. Jul. CS Oriented Policy Administration Course
The 2nd seminar for fiscal year 2007 was held at the Dai-ichi Life Higashi-Totsuka Training Center from July 18 to July 25.
|( Total 25 )|
|CS Oriented Policy Administration Course|
|Jul 18 (Wed.)||Opening Ceremony
"Overview of Life Insurance Industry in Japan and CS Based Corporate Management Strategy"
Observation Tour of Customer Service Center
|19 (Thu.)||"Structural Reform of New Business Administration System"
"Structural Reform of Premium Receipt and Policy Conservation"
|20 (Fri.)||"Structural Reform of Claims Procedures"
Observation Tour of the Policy Administration Depts. (New Business and Claims Settlement)
|23 (Mon.)||Observation Tour of a Branch Office including its Customer Service Counter
Observation Tour of Inbound Call Center
|24 (Tue.)||"IT Strategy supporting Structural Reform of Policy Administration System"
"System to reflect Opinions of Customers to the Improvement of
|25 (Wed.)||Free Discussion