2019. Jul. Customer Service & Improvement of Customer Satisfaction Course |
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The 2nd seminar for fiscal year 2019 was held at the Dai-ichi-life Higashi-Totsuka Training Center from July 9 to July 13. |
| Cambodia | 1 | Indonesia | 1 |
| Korea | 5 | Mongolia | 2 |
| Myanmar | 1 | Sri Lanka | 7 |
| Taiwan | 1 | Thailand | 4 |
| Uzbekistan | 2 | ||
| ( Total 24 ) | |||
| Customer Service & Improvement of Customer Satisfaction Course | |
| Date | Topics |
| Jul 9 (Tue.) | Welcome Cocktail Reception |
| 10 (Wed.) | Opening Ceremony “Actual Situation of Customer Protection in Japan” “Compliance Promotion at a Life Insurance Company” Opinion Exchange Time |
| 11 (Thu.) | “Improvement of Customer Satisfaction of a Life Insurance Company” “New Approach by Customer Consultant” “Protection of Customer Information at Channel Agents” Opinion Exchange Time |
| 12 (Fri.) | “Protection of Customer at Bancassurance” Closing Ceremony Tour to the Customer Contact Center of a Life Insurance Company |
| 13 (Sat.) | Day Trip |
